Terms of Service

1. Agreement to Terms

Welcome to Ticketebook. These Terms of Service ("Terms") constitute a legal agreement between you and Etellect Limited (trading as "Ticketebook") governing your use of our event ticketing and booking platform.

By accessing or using Ticketebook's services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Definitions

• "Platform" refers to the Ticketebook website, applications, and related services
• "Services" means all ticketing, booking, and event management services provided by Ticketebook
• "Event Organiser" means any individual or entity that creates and manages events on our Platform
• "Ticket Buyer" or "Attendee" means any person who purchases tickets through our Platform
• "Event" means any activity, performance, or gathering for which tickets are sold via our Platform
• "Ticket" means the right of entry to an Event, whether physical or electronic
• "Credit" means the unit of currency used to pay for Platform services
• "We," "Us," "Our" refers to Etellect Limited (Company No. SC204571) trading as Ticketebook

3. Eligibility and Registration

3.1 Age Requirement

You must be at least 18 years old to create an account and use our Services as an Event Organiser. Ticket Buyers under 18 may purchase tickets with parental consent, where permitted by applicable law.

3.2 Account Registration

When you register for an account, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Not share your account with others
• Notify us immediately of any unauthorised use

3.3 Business Accounts

If you register as a business or organisation:

• You represent that you have authority to bind that entity
• You agree to provide valid business documentation when requested
• You accept responsibility for all activities under your account

4. Our Services

4.1 Platform Functionality

Ticketebook provides:

• Event creation and management tools
• Ticket sales and distribution systems
• Payment processing services
• Attendee check-in and management
• Analytics and reporting tools
• Customer support

4.2 Service Availability

We strive to provide uninterrupted service but cannot guarantee:

• 100% uptime (target: 99.9%)
• Service will be error-free or uninterrupted
• Results obtained from the Service will be accurate or reliable

4.3 Changes to Services

We reserve the right to:

• Modify, suspend, or discontinue any part of our Services
• Update features and functionality
• Change pricing structures (with notice to existing users)

5. Event Organiser Terms

5.1 Event Creation Responsibilities

As an Event Organiser, you are responsible for:

• Ensuring all event information is accurate and not misleading
• Compliance with all applicable laws and regulations
• Obtaining necessary licences, permits, and insurance
• Venue arrangements and health & safety requirements
• Accurate capacity limits and accessibility information
• Clear refund and cancellation policies

5.2 Booking Fees

5.3 Platform Fees (Credits)

Event Organisers pay for Platform usage via our credit-based system:

• Credits are purchased in advance
• One credit = one ticket issued (paid or free)
• Credits are valid for 24 months
• See our Pricing page for current rates

5.4 Payouts

We process payouts to Event Organisers:

• Ticket revenue is held securely until the event date
• Standard payout: Within 5-7 business days after the event
• Booking fees: Paid out with ticket revenue
• Refunded amounts are deducted from payouts

5.5 Event Cancellation or Postponement

If you cancel or postpone an event:

• You must notify ticket buyers immediately
• Refund obligations are your responsibility
• Platform credits used are non-refundable
• You must comply with your stated refund policy

6. Ticket Buyer Terms

6.1 Ticket Purchase

When you purchase tickets:

• You enter into a contract with the Event Organiser, not Ticketebook
• Ticketebook acts as an agent for ticket sales
• All ticket sales are final unless the Event Organiser's refund policy states otherwise
• You must provide accurate contact and billing information

6.2 Ticket Delivery

Tickets are typically delivered via:

• Email (PDF or eTicket)
• Mobile app (QR code)
• Postal delivery (if selected and available)

6.3 Entry to Events

To gain entry to an event:

• You must present a valid ticket (physical or electronic)
• Additional ID may be required
• Event Organisers reserve the right to refuse entry
• You must comply with venue rules and regulations

6.4 Ticket Transfer and Resale

Unless explicitly permitted by the Event Organiser:

• Tickets may not be resold for profit
• Unauthorised resale may result in ticket cancellation
• Ticket transfers may be permitted via Platform features

7. Payments and Fees

7.1 Payment Processing

We use secure third-party payment processors including:

• Etellect ePayment Services (rates from 1.2% + 15p)
• Stripe and other PCI-DSS compliant providers

7.2 Payment Methods

We accept:

• Major credit and debit cards (Visa, Mastercard, Amex)
• Digital wallets (Apple Pay, Google Pay)
• Other methods as made available

7.3 Fee Structure

For Event Organisers:

• Platform Fee: Credit-based (pay per ticket)
• Payment Processing: Variable depending on provider (typically 1.2%-1.5% + fixed fee)
• Booking Fees: 100% retained by Event Organiser

For Ticket Buyers:

• Ticket price (set by Event Organiser)
• Optional booking fee (if set by Event Organiser)
• Payment processing fees (typically included in booking fee)

7.4 Currency

All transactions are processed in British Pounds (GBP) unless otherwise stated. Currency conversion fees may apply for international transactions.

8. Refunds and Cancellations

8.1 Event Organiser Refund Policy

Each Event Organiser sets their own refund policy. Ticketebook is not responsible for refunds unless:

• The event is cancelled by the organiser
• There is a technical error in ticket issuance
• Required by law

8.2 Event Cancellation

If an event is cancelled:

• The Event Organiser is responsible for issuing refunds
• Ticketebook will facilitate refund processing
• Platform fees (credits) are non-refundable
• Payment processing fees may not be refunded

8.3 Refund Processing Time

Approved refunds are typically processed within:

• 5-10 business days to your original payment method
• Time may vary depending on your bank or card issuer

8.4 Consumer Rights

UK Consumer Rights Act 2015 may apply. Tickets for events are generally exempt from the 14-day cooling-off period for distance sales if the event occurs within that period.

9. User Conduct and Prohibited Uses

9.1 You Agree Not To:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Create fraudulent events or tickets
• Engage in ticket scalping or unauthorised resale
• Use automated tools to purchase tickets (bots)
• Interfere with Platform operations or security
• Harass, threaten, or abuse other users
• Post false, misleading, or defamatory content
• Impersonate others or misrepresent your identity
• Attempt to gain unauthorised access to accounts or systems

9.2 Enforcement

Violation of these Terms may result in:

• Account suspension or termination
• Cancellation of tickets
• Withholding of payouts
• Legal action
• Reporting to law enforcement

10. Intellectual Property

10.1 Our Intellectual Property

The Ticketebook Platform, including but not limited to:

• Software, code, and algorithms
• Trademarks, logos, and branding
• Design, layout, and user interface
• Content, text, and graphics

...are owned by or licensed to Etellect Limited and are protected by copyright, trademark, and other intellectual property laws.

10.2 Your Content

You retain ownership of content you upload (event descriptions, images, etc.) but grant us a licence to:

• Display and distribute your content on the Platform
• Use it for promotional purposes (with your permission)
• Store it on our servers

10.3 User-Generated Content

You represent and warrant that content you upload:

• Does not violate third-party rights
• Is not illegal, offensive, or harmful
• Complies with applicable laws

11. Limitation of Liability

11.1 Platform Role

Ticketebook acts as an intermediary platform. We are not:

• The seller of tickets (Event Organisers are the sellers)
• Responsible for event quality, safety, or fulfilment
• Party to the contract between Event Organisers and Ticket Buyers

11.2 Exclusions and Limitations

To the maximum extent permitted by law:

• We provide the Platform "as is" without warranties of any kind
• We do not guarantee the accuracy of event information
• We are not liable for events that are cancelled, postponed, or misrepresented
• We are not responsible for disputes between users
• Our total liability is limited to the fees you paid to us in the 12 months preceding the claim

11.3 Indirect Damages

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or goodwill
• Service interruptions or technical failures

11.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by UK law

12. Indemnification

You agree to indemnify, defend, and hold harmless Ticketebook, Etellect Limited, and our affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Events you organize (for Event Organisers)
• Your conduct at events (for Ticket Buyers)

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Contacting customer support
• Using account closure features in your dashboard

13.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• Your account shows fraudulent activity
• Required by law or court order
• You fail to pay fees owed

13.3 Effect of Termination

Upon termination:

• Your right to use the Platform ceases immediately
• Obligations to pay fees remain in effect
• Existing ticket obligations must be honoured
• Unused credits may be refunded at our discretion

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 Disputes Between Users

Disputes between Event Organisers and Ticket Buyers should be resolved directly between the parties. Ticketebook may assist but is not obligated to mediate.

14.3 Disputes with Ticketebook

For disputes with Ticketebook:

• First Step: Contact customer support to resolve informally
• Mediation: If unresolved, consider alternative dispute resolution
• Litigation: Courts of England and Wales have exclusive jurisdiction

14.4 Consumer Rights

If you are a consumer, you may have additional rights under UK consumer protection laws.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ticketebook.

15.2 Amendments

We may modify these Terms at any time:

• Notice of changes will be posted on the Platform
• Continued use after changes constitutes acceptance
• Material changes will be communicated via email

15.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

15.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

15.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor.

15.6 Third-Party Rights

These Terms do not confer rights on any third party (except as explicitly stated).

16. Contact Information