After they pay, guests sign in to view and download tickets, see every card payment, and talk to the organiser without calling the box office.
The portal is included. Same login they used to book. They only see their own tickets, payments and threads.
Try the example →An example guest. Open Tickets, Activity or Messages. View and download work on the cinema booking.
Upcoming first. Download a PDF or open the ticket with the QR for the door.
Screen 2 · F8, F9 · TE-48291
Table 6 · 4 covers · DR-19024
Table 4 · used · GC-11811
The Picture HouseScreen 2
12A · two seats together
TE-48291
The Dining Room19:30
A la carte · two hours
DR-19024
Every card payment and refund on this account. Amounts include booking fee where you set one.
| Date | Description | Method | Amount |
|---|---|---|---|
| 12 Apr 2026 | Picture House · 2 × adult · TE-48291 | ePayment | £24.00 |
| 3 Apr 2026 | Dining Room · table 6 · DR-19024 | ePayment | £40.00 |
| 20 Mar 2026 | Refund · cancelled matinee | ePayment | −£18.00 |
| 9 May 2025 | Hillside Golf · Captain's dinner · GC-11811 | ePayment | £35.00 |
Hi — we booked F8 and F9 for Saturday. Could we sit a bit closer to the aisle if anything frees up?
F8 and F9 already sit on the aisle. We can move you to E8 and E9, one row forward, if you prefer.
E8 and E9 would be great, thank you.
Done. Your ticket is updated — download it again before you leave so the QR matches the new seats.
Guests should not email a PDF around or phone to ask if a payment went through.
The branded ticket, with the QR the door scanner reads. Wallet, print or PDF.
Purchases, refunds and the method used. Matches what settled on ePayment.
A thread on the booking, not a shared inbox. Seat changes stay on the record.
Signed in on a unique link. They never see the rest of the house.
The portal is the same account as the venue map and the ticket. No extra product to buy.
Talk to our team