Frequently Asked Questions

Signing up is easy! Click the "Request Demo" button on any page, fill out the form with your basic information, and you'll receive account access within minutes. You can start creating events right away.

No! You can create an account and explore the platform completely free. You only need to purchase credits when you're ready to start selling paid tickets.

Most users create their first event in under 30 minutes. Our intuitive interface guides you through each step, and you can always save your progress and come back later.

Absolutely! You can create test events, explore all features, and even book a personalized demo with our team. Free events are always free—no credits required.

Ticketebook is a new service to the market, but it's built on proven, battle-tested technology.

The platform is powered by Etellect's eAutomate framework - a robust, secure, enterprise-grade system that has been tried and tested for years in production environments. This means you get:

• Proven Security: Years of production use with zero security breaches
• Reliability: Tested through thousands of real-world scenarios
• Performance: Optimized architecture handling millions of transactions
• Scalability: Framework proven to grow from small to enterprise scale

You're getting the innovation of a fresh, modern ticketing platform combined with the reliability and security of technology that's been refined over years. It's the best of both worlds.

You purchase credits in bulk packages. Each ticket sold uses 1 credit. The more credits you buy at once, the lower your cost per ticket. Credits never expire, so you can use them whenever you need them.

No! Your credits are valid for 24 months from the date of purchase. If you use more than 1,000 credits per month, they automatically roll over and remain valid indefinitely. This means high-volume users never have to worry about expiration.

No monthly fees, no setup fees, no hidden charges. You only pay for the credits you use. This makes Ticketebook perfect for both occasional and frequent event organisers. Calendar bookings are a separate product: a fixed fee per bookable venue, not a monthly platform fee.

Alongside tickets, Ticketebook can sell nights, whole-day hire and timed slots against a calendar: a holiday cottage, a hall, a booth, or a golf simulator bay.

Pricing is a fixed fee per bookable venue. A cottage is one venue. Four simulator bays are four. Guests still pay you the rate you set, and you keep 100% of any booking fee. Card processing is ePayment from 1.2% + 15p.

See the calendar booking examples and pricing.

Yes. Concerts and shows in the hall are tickets: one credit per seat, a seat map, and a QR at the door. Classrooms, studios and breakout areas are calendar bookings, priced as a fixed fee per bookable room.

When a third party hires the site — a drama group, a sports club, county music — the office sends a payment link. They pay by card on ePayment (from 1.2% + 15p). The school keeps the hire fee.

See the worked example for schools.

Yes! This is our revolutionary feature that changes the industry.

When setting up your event, you can choose to add a booking fee (for example, £1.50 per ticket or 10% of ticket price). This fee is added at checkout and displayed clearly to customers.

The game-changer: YOU keep 100% of all booking fees collected. The money goes directly to you, not to Ticketebook. You only pay our low credit price per ticket (from 50p down to 20p depending on your package).

Real-world example: Sell 1,000 tickets with a £1.50 booking fee = £1,500 revenue to YOU. Your Ticketebook cost at 30p/ticket = £300. Your profit: £1,200! Your ticketing system just made you money instead of costing you money.

This revolutionary approach means you can turn your ticketing system from a cost centre into a revenue stream, potentially saving and earning thousands of pounds per year. No other platform in the industry offers this!

Transactional email and SMS on Ticketebook are optional, on a separate credit pack: email 1p, SMS 5p.

CRM, website portals and marketing campaigns sit on InstantReach, Etellect's product for that layer. Bundled with Ticketebook you do not need Mailchimp or a separate CRM. See Ticketebook + InstantReach.

Free events on Ticketebook use the same credit system as paid tickets - each registration/ticket uses 1 credit at your standard credit price. This ensures consistent, transparent pricing across all event types while keeping our platform sustainable.

You can buy more credits anytime from your dashboard. Your pricing tier improves based on your lifetime purchases, so you'll always get the best rate you've qualified for.

Since credits don't expire, refunds are generally not necessary. However, we handle refund requests on a case-by-case basis within 30 days of purchase. Contact our support team to discuss your situation.

Yes! We offer special pricing for registered charities, nonprofits, and educational institutions. Contact our sales team with your organisation details to learn more.

Yes! Create unlimited ticket types with different prices, availability windows, and quantities. Perfect for early bird, VIP, student, and standard tickets.

Absolutely! Our seating plan feature lets customers select their exact seats. You can create multiple sections with different pricing and see real-time availability.

Yes! Use your own domain (e.g., tickets.yourdomain.com) for a seamless branded experience. We provide easy setup instructions and SSL certificates are included.

Tickets are delivered instantly via email after purchase. Each ticket includes a unique QR code for check-in. Customers can also access tickets from their account dashboard.

Yes! Our Box Office feature lets you sell tickets in person using any device. Accept cash, card, or other payment methods. All sales sync to your dashboard in real-time.

We accept all major credit and debit cards, Apple Pay, Google Pay, and bank transfers for credit purchases. Attendees can use cards and digital wallets for ticket purchases.

Payment processing: Ticketebook can bolt onto Stripe or PayPal. The better option is Etellect's ePayment service: integrate the merchant account you already have, or apply for our acquirer account. Find out more.

Ticketebook uses Etellect's integrated ePayment service - offering lower transaction fees than standard payment providers:

ePayment Service Rates:

• From 1.2% + 15p per transaction for UK cards
• Compare to Stripe's headline rate: 1.5% + 20p
• Potential savings: 0.3% + 5p per transaction

Flexible Payment Options:

• Use ePayment: Lower rates with Etellect's integrated service
• Your merchant account: Already have Worldpay, Elavon, Barclaycard or similar? Connect it through ePayment
• Our acquirer: Apply for an acquirer account on ePayment if you do not have one
• Stripe and PayPal: We can bolt either onto checkout if that is what you already run

Example savings on 1,000 tickets at £20 each:

• Stripe (1.5% + 20p): £500 in fees
• ePayment (1.2% + 15p): £390 in fees
• You save: £110 on processing fees alone!

Merchant accounts, gateway-only and acquiring: epaymentservices.com/card-payments.

Combined with keeping 100% of booking fees, Ticketebook offers the most cost-effective ticketing solution available.

We offer 24/7 AI agent and email support for all customers. Human support is available Monday-Friday 9am-5pm GMT. Professional and Enterprise customers get priority support and dedicated account managers.

Yes! We provide a comprehensive RESTful API for custom integrations. API access is included in Professional and Enterprise plans. Full documentation is available in our developer portal.

Absolutely. We use bank-level 256-bit SSL encryption, are PCI DSS compliant for payment processing, and fully GDPR compliant. Your data is backed up daily and stored securely.

Yes! Export your customer lists, sales data, and reports anytime in CSV or Excel format. You own your data and can take it with you if you ever leave.

We maintain 99.9% uptime with redundant servers and automatic failover. In the unlikely event of an issue, our 24/7 AI monitoring and support team is immediately notified and will work to resolve it within minutes.